Rafflers Certified Draws
How Do I Receive My Prize After Winning a Draw?
If you’re wondering ‘How do I receive my online raffle prize?’ then we would like to put your mind at rest. After all, it is an incredibly exciting moment to realise you have won. Here is an outline of what to expect when you realise you have the winning ticket.
Finding Out You’ve Won An Online Raffle
Every legitimate online raffle provider will choose a winner during a LIVE feed on one or several social media channels. The most popular being Facebook. Once the winner is chosen at random the raffle provider will usually contact the winner immediately via a phone call. Other providers may inform the winners immediately after the live feed has ended. Most will opt for the phone call method as those watching like to hear the live reaction of those who have won.
Always check the terms & conditions provided by the providers website for clarification of which method they use prior to purchasing your tickets. If the process being used seems suspicious then simply do not enter and feel free to contact us for clarification for the legitimacy of the online raffle.
Receiving an Instant Win Prize
Instant Wins work differently to main prizes. If you are unsure what they are you may find our blog ‘What are Instant Wins?’ helpful.
Instant wins are not part of a live draw. If your ticket matches a prize that has been allocated to your ticket, then you will most likely receive an email confirming your win. The provider of the online raffle you have entered will then pay for delivery to your chosen address.
Some providers will ask for a selfie holding your prize so they can add this to their list of winners. You have the option to not provide a selfie, but it is incredibly helpful for the raffle provider if you do. It is only one of few ways they can prove that their online raffles are legitimate with genuine winners!
Receiving Your Main Online Raffle Prize
Once you have won your prize and had confirmation of doing so, it is then up to the raffle provider to deliver the item to your chosen address. Most prizes will be sent via a courier depending on size, but larger prizes, such as cars, motorcycles and camper vans, will be hand delivered to your door.
If you are lucky enough to win a car or other vehicle then you will most likely be asked to be filmed receiving the prize. You have the option not to be filmed but it is incredibly helpful in allowing the raffle provider to do so. It gives them the opportunity to post the video on social media, or website, to show how it all works and build the essential trust that they are a legitimate. A small sacrifice for an incredible and life changing prize!
The date of which the item will be delivered will be arranged between you and the online raffle provider.
To summarise, it is the online raffle provider’s responsibility to pay for delivery and ensure that your prize arrives safe and sound. Smaller prizes will be delivered to your address, and larger prizes, usually vehicles, will be hand delivered. Additionally, you will most likely be asked to be filmed so future participants can see the reaction of the winners receiving the prize. This is also an essential element of reassuring future entrants that the online raffles provided are legitimate.
It’s important that you are aware of the rules and regulations of online raffles. These are set by The Gambling Commission and you can familiarise yourself with these rules at ‘What Is The Law For Online Raffles?‘.
Frequently Asked Questions - Prize delivery
A winner of a prize should NEVER have to pay for delivery. There should be no extra cost to an entrant other than the price of a ticket to enter (or for a stamp for the free entry route)
Whether a prize is hand delivered by the competition business, or not, usually depends on the type of prize. Small items are usually sent via a courier and larger items, such as a car, tends to be hand delivered by the competition provider.
Many prizes are hand delivered in the early days of a new comp business in order to collect photographs or video of the winner receiving their prizes. The provider should let you know whether your item will be hand delivered or posted via courier.
Always! The terms and conditions of any prize competition website should clearly state how they deliver a winners prize. Always check this so you know what to except if you bag yourself a prize!
If you find your prize has not been delivered you should contact the prize competition business in the first instance. They should confirm when your delivery is due. If there is clearly an issue with delivery then it is the prize competition businesses responsibility to investigate the issue with the courier.
Also be sure to check the terms and conditions, that will be displayed on the raffle providers website, as to what happens next if a prize is not received.
In the rare event that you never receive your prize we would recommend you collate all evidence of your winning ticket, any emails/messages from the raffle provider and any other evidence in relation to your winning prize.
If the issue does not get resolved by the raffle business then a formal complaint can be made to trading standards, citizens advice or can you let us know and we can advise you on what to do next.
It is the prize competition businesses full responsibility to ensure prizes are delivered to the winner. If there is a possible issue with the courier then it is the prize competition businesses responsibility to investigate further and keep the winner up to date with their delivery.